AuthenticWatches.com Website Review & Ratings + AuthenticWatches.com Coupons
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AuthenticWatches.com Website Review & Ratings + AuthenticWatches.com Coupons

AuthenticWatches.com : Products & Services

AuthenticWatches.com is one of the largest online retailers of authentic designer watches.

AuthenticWatches.com offers numerous shopping categories to help customers find the perfect watch quickly and easily:

 
AuthenticWatches.com : Company Background

AuthenticWatches.com is a family owned and operated American based business that was founded in 1979. AuthenticWatches.com started out as McPherson Jewelers, a brick and mortar store located in Southern California, and today is one of the largest watch retailers online. The President of AuthenticWatches.com is Shant Kacherian.

AuthenticWatches.com contact information:

  • Address: 207 West Los Angeles Avenue, #348, Moorpark, CA 93021, USA
  • Phone: 1.800.808.9928
  • Email: sales@authenticwatches.com
AuthenticWatches.com : Customer Feedback & Reviews

Customer reviews for AuthenticWatches.com were about 90% positive and 10% negative.

Positive customer reviews commented on:

  • Great prices
  • Fast shipping
  • Great selection
  • Free shipping
  • Good customer service
  • Easy returns/exchanges

Negative customer reviews commented on:

  • Billing difficulties with large orders
  • Poor customer service

Some customer reviews were:

Authentic Watches efficiently agreed a deal, promptly despatched the item which was new and received in perfect condition.
Certainly the fastest transatlantic delivery by far! Highly recomended.

"Amazing price with free overnight shipping. Very happy with the ease of buying my watch. Thanks guys!"

"Great experience with Authentic Watches. Did an exchange after receiving the first watch and they made it very easy despite a misunderstanding on my part. Customer service was as good as any I've experienced online. The product, of course, was great and the shipping was the fatest I've experienced with online purchasing. "

"I ordered an Oris chrono at an amazing price. Shipping was free but I opted to pay an extra $20 for priority international freight. I received my time piece less than 24 hours later in Canada!!!"

"I attempted my order twice; both times AuthenticWatches' verification department rejected my order, stating that my credit card address could not be verified. I have been using the same credit card for 11 years, so I called my bank, who stated that the address was correct and that they had approved the charge. I unsuccessfully attempted to resolve with AuthenticWatches customer service and had mixed experiences. One representative was unable to help me but was professional and polite, while one made it very clear that he suspected me of dishonest behavior...."

AuthenticWatches.com : Business Credibility & Trustworthiness

AuthenticWatches.com is not accredited with the Better Business Bureau; however they do have a BBB rating of "A". Their BBB file was opened in 2007. Over the last three years, there has been 26 complaints filed against AuthenticWatches.com with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against AuthenticWatches.com were:

  • 5 complaints were due to advertising/sales Issues
  • 1 complaints was due to delivery issues
  • 6 complaints were due to guarantee/warranty Issues
  • 12 complaints were due to problems with product/service
  • 2 complaints were due to billing and collections.

AuthenticWatches.com has numerous accreditations and associations:

  • Top rated Ebay seller
  • Associated with Amazon.com
  • Five Star Google seller rating
  • Bizrate customer certified
  • #2 on Watches Top 100 by ConnectingWatches
  • Trusted Member of MJSA
AuthenticWatches.com : Website Popularity & Google Ranking

AuthenticWatches.com website popularity:

  • AuthenticWatches.com has a worldwide Alexa traffic rating of 41,864 out of 30 million websites.
  • AuthenticWatches.com has an American Alexa traffic rating of 19,292
  • AuthenticWatches.com has a Google pagerank of three out of ten.
  • The AuthenticWatches.com site receives around 6,720 unique visitors daily, which account for 22,176 daily page views.
  • About 35% of the visitors to the AuthenticWatches.com site are American.
AuthenticWatches.com : Social Media Presence

AuthenticWatches.com social media presence:

  • AuthenticWatches.com can be followed on Facebook; they have 320  likes on Facebook and have 14 people talking about them. AuthenticWatches.com usually updates their Facebook page every couple of months..
  • AuthenticWatches.com can be followed on Twitter; they have 336 followers on Twitter and have posted 60 tweets. AuthenticWatches.com usually tweets a couple of times a month.
  • AuthenticWatches.com offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • AuthenticWatches.com is on Google Plus
AuthenticWatches.com : Website Security & Safety

AuthenticWatches.com uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the AuthenticWatches.com site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

AuthenticWatches.com : Pricing & Packages

AuthenticWatches.com is a bit expensive. In a price comparison of three watches, AuthenticWatches.com was more expensive on all three watches than their leading online competitor was. 

Chanel Ceramic H2571 J12

  • AuthenticWatches.com $10,975.00
  • Leading competitor: $10,595.00

Bell & Ross Vintage Original BRV123-BEI-ST/SCA

  • AuthenticWatches.com $1,975.00
  • Leading competitor: $1,862.95

Omega Seamaster Planet Ocean 2208.50.00

  • AuthenticWatches.com: $3,775.00
  • Leading competitor: $3,350.00
AuthenticWatches.com : Shipping Rates & Policies

AuthenticWatches.com shipping rates and policies:

  • AuthenticWatches.com ships throughout the United States and to numerous international locations
  • AuthenticWatches.com ships to APO/FPO addresses
  • Most orders are shipped within 24-48 hours of the order being placed.

American shipping:

  • All American orders ship free: orders over $500 receive free overnight shipping and all orders under $500 receive free FedEx Express Saver. 

International shipping:

  • All international orders over $500 receive free shipping
  • All interntaional orders under $500 cost $25 for shipping.
  • International customers are responsible for any taxes, duties and/or customs that occur.
AuthenticWatches.com : Payment Methods Accepted

For American orders below $5,000, AuthenticWatches.com accepts Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, check, money order, and bank wire transfer. For American orders above $5,000, AuthenticWatches.com only accepts bank wire transfer, check, or money order. For Canadian orders below $5,000, AuthenticWatches.com only accepts Visa, MasterCard, American Express, Discover, PayPal and bank wire transfer. For Canadian orders above $5,000, AuthenticWatches.com only accepts bank wire transfer. For international orders, AuthenticWatches.com only accepts American Express and bank wire transfer.

AuthenticWatches.com : Returns, Refunds & Exchange Policy

AuthenticWatches.com return/refund policy:

  • AuthenticWatches.com offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • There is a 10-20% restocking fee on all returns.

To make a return:

  • Customers should contact AuthenticWatches.com customer service to obtain a RMA
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

AW, Inc.
P.O. Box 212
Moorpark, CA 93020

AuthenticWatches.com : Product images & screenshots
AuthenticWatches.com Coupons
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